MMS COMPLAINT PROCEDURE

If you are satisfied, tell others. If you have any complaints, tell us!

Although you can be sure that The MMS Worldwide Institute strives to do everything that is possible to make you a satisfied customer, it is unfortunately also unavoidable that a mistake will be made. We are happy to do our best to correct and / or resolve this error. Only when comments reach us ourselves can we learn from it and adjust things where necessary to be able to provide our customers with the best possible service.

We therefore greatly appreciate it if you make your complaint known to us.

First discuss your complaint with your own coach.

The MMS has built up a very good name globally in the 45 years that it already exists. We like to keep that name high! In the unlikely event that you are not satisfied with something, we would appreciate it very much if you discuss this with your coach or the office manager. Usually a simple solution is quickly available and we are naturally happy to offer that! If you cannot find a solution with the coach or office manager or if there are circumstances that you would rather not discuss with them, please contact Lynn U. Stewart, Director of The MMS Worldwide Institute. We are very willing to resolve your complaint in all reasonableness and in accordance with our Terms and Conditions.

Submit official complaint

If a conversation has unfortunately not led to the desired result and you may still not be completely satisfied, you can put the complaint in writing and for the attention of Lynn U. Stewart via lynn@themms.com. As soon as we have this information, we will deal with your complaint and keep you informed about the progress of the settlement. Complaints will only be processed during the course of the course or for a maximum of one month afterwards.   

What do we do with your complaint?

After receiving your complaint you will receive a confirmation of receipt by e-mail within three days in which we state: 

• A brief description of the content of your complaint
• How and when we will investigate your complaint
• On which deadline you can in all probability expect an answer.
• Responsibilities for treatment.

Course of the complaint handling

Based on your written complaint and discussing this complaint from those involved within MMS, we view the content and situation of the complaint as well as possible. You may be asked to provide a further written explanation of the complaint. If you are fully or partially upheld, it will be considered whether a form of compensation and / or other compensation is appropriate, and whether and, if so, what measures can be taken internally to prevent a recurrence of the problem. We aim to respond to the content within 2 weeks of receiving a complaint; if this fails, you will be informed of the reason for the delay, and an estimate will be given within which period a response can be received.