It gives Vitallife Corporation and me a great honor to document our sincere appreciation to the two of you for engineering the Change Process for Vitallife’s key members. You supported both the management and physician team to become more effective professionals.
From Early July, 2010 in your interviews with our management to our retreat held in August, In Thailand, we observed a marked improvement in the following areas; positive attitude, customer service, procedure, system, and a willingness to worked effectively as a team. You then initiated follow up conversation with team members that carried us through the first quarter of 2011.
The board of Directors and I witnessed the shift from none-responsive and uncooperative to positive, supportive, and engaged team players. This has clear demonstrated your professional skills in managing change, working with challenging staff (especially physicians) as well as dealing with cultural differences, and motivating people to change attitudes and behaviors.
What we appreciate the most is the “passion” that you and Michael have development with your Employee Owned Changed: Teambuilding and Customer Service Program in our Vitallife team. The customized approach that you and Michael have extended to our team has resulted in financial growth of 80% net compared to our 2009 performance.
The professional development you provide significantly impacted our manager’s attitude and our daily operations became much more efficient. The result was improved customer service in the #1 healthcare provider in Southeast Asia.
Once again, we thank you both for the tremendous contribution you have made to us. We are also grateful for the relationship that we have develop with you in successfully achieving Vitallife’s corporate objective in 2010.We we will be pleased to be your official reference to any potential clients in the near future.